配送ポリシー

Tokyo Afterglow (“we”, “us”, “the store”) makes every item to order: production begins after your order is placed. This policy covers the production, dispatch and delivery of items purchased from this store.

Where we ship
We ship worldwide. The destinations available to you are those shown when you enter your delivery address at checkout. Some countries and regions may be unavailable because of law, logistics conditions or carrier restrictions.

Production and dispatch time
Once your order is confirmed, items are normally produced and dispatched within 2–5 business days. This can take longer during periods of high order volume, or because of stock availability, quality checks or public holidays. Business days do not include Saturdays, Sundays or public holidays.

Delivery time
Delivery time after dispatch depends on the destination, the shipping method, customs clearance and local delivery conditions. International delivery normally takes 1–20 business days after dispatch.

Where an estimated delivery date is shown at checkout, please refer to it. Estimated delivery dates are guidance only and are not a guarantee of the arrival date.

Shipping cost
Shipping is calculated from the destination, the items and the shipping method, and is shown at checkout. Please review the shipping cost shown before confirming your order.

Tracking
Where a tracked shipping method is used, we will email you a tracking number once your order has been dispatched. Immediately after dispatch, it can take some time for tracking information to appear in the carrier’s system.

Duties, import taxes and other charges
Customs duties, import taxes, value added tax and customs handling fees may be charged in the destination country or region. Unless it is stated at checkout that we cover or have already paid these, they are the responsibility of the buyer.

For amounts and the conditions under which they apply, please check with the customs authority or other relevant body in the destination country.

Delivery address
Please make sure your name, address, postal code and contact details are correct before confirming your order. If you need to change the address, contact us as soon as possible. Once production or dispatch has begun, the address may no longer be changeable.

If an item is returned to us because of an incorrect address, refusal of delivery, or expiry of the carrier’s holding period, we may ask the buyer to cover the cost of reshipping.

Split deliveries
If you order several items, they may be shipped in separate parcels depending on the production facility and when each item is ready. In that case you may receive more than one tracking number.

Delays
Delivery may be delayed by circumstances outside our reasonable control, including weather, natural disasters, customs, transport congestion, strikes, war and legal restrictions. Where we become aware of a delay, we will keep you informed as far as we are able.

Non-delivery, loss or damage in transit
If your item has not arrived after the estimated delivery date, please check the tracking information and your delivery address, then contact us.

For loss in transit, contact us within 30 days of the estimated delivery date. For damage, contact us within 30 days of receiving the item. Please include your order number and enough information for us to understand the problem. For damage, we may ask for photographs of the item and its packaging.

Once we have confirmed the situation, we will tell you how we will resolve it — by remaking the item, reshipping it, or issuing a refund, as appropriate.

Contact
For shipping enquiries, please contact us through the store’s contact page, quoting your order number.