返金ポリシー

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us through our contact page. If your return is accepted, we will send you a return shipping label together with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always reach us with any question about returns through our contact page.

Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the problem and put it right.

Exceptions and non-returnable items
Certain types of item cannot be returned, including perishable goods (such as food, flowers or plants), custom products (such as special orders or personalised items) and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have a question about a specific item.

We are unable to accept returns of sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if merchandise is being shipped into the European Union you have the right to cancel or return your order within 14 days, for any reason and without giving a justification. As above, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If it is approved, you will be refunded automatically to your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund.
If more than 16 business days have passed since we approved your return, please contact us through our contact page.